Guarantee

Our Guarantee

It is our aim to offer 100% satisfaction. We will be happy to refund or replace any faulty goods or redress any
errors in connection with an order if we are notified within 48 hours of receiving the order, where you will be
asked to forward a photo of the item as it arrived to include all packaging and your invoice.
Any goods may be returned within 21 days from the day they are received. Providing they are unopened and
unused, we will be happy to refund their full cost, excluding return postage costs. If you need to cancel your order,
for any reason, please contact us within seven days of the date on which you placed your order.
You can contact us by e-mail or post. This does not affect your statutory rights. If you would like to return an item
then please arrange for a return through ebay returns and when returning your item please include you order
number, user id and address so we can process your return quickly.

Dispatching

We aim to dispatch all orders within 1 working day but as some of our products are made to order there may be a
delay in dispatching our handmade products, dispatch may also vary during busy times of the year including
Mondays where we dispatch parcels from the weekend.
Orders placed using the free economy delivery are sent
by royal mail 48 hour parcels, if your parcel has not arrived within 7 working days please check your local royal
mail sorting office if your parcel is not there please let us know through ebay messages.
Please choose the 24-hour courier option for parcels where you need delivery within 3 working days as this option
includes a tracked delivery.
We cannot accept changes in delivery addresses once your order has been placed,
orders will be refunded and cancelled and you will be asked to re-order.

Damaged items

If your order arrived damaged or incomplete, please forward photo’s through ebay messages of your item as it
arrived in its packaging along with your order number and user name so that we can process and resolve them
 quickly.