Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
All orders are free postage within the UK.
We also offer a 1 working day postage option for £6.50
What is the payment method
You can pay for your order using Stripe pay.
We aim to dispatch all orders within 1 working day but as some of our products are made to order there may be a delay in dispatching our handmade products, dispatch may also vary during busy times of the year including Mondays where we dispatch parcels from the weekend.
Orders placed using the free economy delivery are mostly sent by Evri, if your parcel has not arrived within 7 working days please check yourtracking.
Please choose the 24-hour courier option for parcels where you need delivery within 3 working days as this option includes a tracked delivery.
We cannot accept changes in delivery addresses once your order has been placed, orders will be refunded and cancelled and you will be asked to re-order.
It is our aim to offer 100% satisfaction. We will be happy to refund or replace any faulty goods or redress any errors in connection with an order if we are notified within 48 hours of receiving the order, where you will be asked to forward a photo of the item as it arrived to include all packaging and your invoice.
Any goods may be returned within 21 days from the day they are received. Providing they are unopened and unused, we will be happy to refund their full cost, excluding return postage costs. If you need to cancel your order, for any reason, please contact us within seven days of the date on which you placed your order.
You can contact us by e-mail or post. This does not affect your statutory rights. If you would like to return an item then please arrange for a return through ebay returns and when returning your item please include you order number, user id and address so we can process your return quickly.
How secure is shopping in the Online Shop? Is my data protected?
We do not store credit card details nor do we share customer details with any 3rd parties.
If your order arrived damaged or incomplete, please forward photo’s through ebay messages of your item as it arrived in its packaging along with your order number and user name so that we can process and resolve them quickly.